Customer Service Representatives

Mount Laurel Animal Hospital offers General Practice, Emergency, ICU and specialty services to our South Jersey community. We are conveniently located 1 hour from New York City and New Jersey short towns. Join our EPIC team to pursue your dreams and turn your passion for learning into a stepping stone for a successful career!

We offer flexible working conditions to encourage a well-rounded work/life balance. Access to in house training and opportunities to train and mentor team members. Benefits include: Health benefits, 401K, scrub allowance, CE allowance, paid time off and discounted veterinary care.

Our Customer Service Representative is a unique and detail-oriented role within our veterinary hospital. You will be responsible for providing and maintaining the highest level of professional and personalized services in person, via the telephone and through email. This is accomplished by seeking to understand our client and patient needs, building relationships on an ongoing basis with both internal team mates as well as our external clients. We strive to provide creative "one-stop-shop" service and solutions for their pet’s needs. We are looking for talent who can multitask, work well as a team and grow with our practice. Our Customer Service Representatives are encouraged to jump in and learn about all aspects of the hospital.

● Assists our clients with their check-in & check outs. ● Assist our valued clients with questions and support via face-to-face, phone, chat, and email. ● Assist our clients navigate admitting their pet into our hospital and reviewing financial options, deposits, and expectations. ● Maintain and updates client and patient information. ● Communicate to the staff, owners, doctors any special needs or questions of the clients. ● Answer incoming calls, make appointments, and answers client questions. ● Proudly keep the appearance of the hospital (inside and outside) . ● Handles scans files, RDVM requests, pet insurance, record request, and faxes. ● Participate in training and CE opportunities. ● Assist CSR Lead as directed.